WASHINGTON, DC — A veteran struggling with PTSD was repeatedly hung up on by a U.S. Embassy employee while he was trying to get the federal government to help him.
The U.S. government has refused to respond to Fox News since first reporting on the tragic story, and his mother said she feels abandoned.
“How can you not acknowledge that you have your work cut out for you, and that you are going to deal with people that are desperate?” asked Lisa Munson.
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Her son, Joseph Munson, has struggled with Post Traumatic Stress Disorder after serving in Iraq as a Marine. But Munson recently said he wasn’t able to finish his first grader this year because of problems with his pain medication, just as he was getting ready to meet with the person who could help him.
“I’m just real hesitant to speak out against the United States government when I have a guy standing at a phone line for four days,” Munson said, “and I have to wait all that time, only to have him be rude and unreachable.”
That’s when Mrs. Munson called her local cable company to try to get help. She said the caller hung up on her twice, so she informed the agent that Munson was a veteran.
The agent then indicated that if the diplomat would call back the person on the other end of the line could return her calls.
But four days later, she says the phone never rang.
“I don’t know what else I could have done,” she said. “I’m afraid the embassy, the government, the government would have blamed me.”
A spokesperson for the State Department told Fox News that it does not comment on individual cases.
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But she said the country’s most important representatives consistently chose not to help.
“They’ve been hanging up on me,” she said. “I don’t understand. Is that in the job description?”
Munson said he thought he had landed a sympathetic ear when he emailed his congressman about the situation.
“I contacted a congressperson from my part of the country,” he said. “I sent emails, I asked for a face-to-face meeting in Washington, D.C. I got nothing. I was promised they would follow up with me.”
“They are not responding for everybody that needs help and that we get a free hand from the federal government,” said Munson.
He said the call to his mother’s cable company came after Munson said he was ready to finally seek help in the U.S.
“I’m concerned,” said Mrs. Munson. “I’m scared for him. The government promised they were going to help. They clearly aren’t going to help someone that needs help, that is going to be severely impacted by the war they’ve been fighting for the last 15 years. They are not going to help someone who’s at risk.”